Privacy Policy

Splendor Media Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect information about you in various ways, including:

Personal Information

• Name, email address, phone number, and business details when you contact us or request our services
• Payment information when you engage our services
• Company information and project specifications

Automatically Collected Information

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your requests and communicate with you about projects
• Send you updates, marketing communications, and promotional materials
• Improve our website and services
• Respond to your inquiries and provide customer support
• Comply with legal obligations and enforce our terms

3. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (printing partners, hosting providers, payment processors)
• Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project files and client information are typically retained for a minimum of three years for reference and legal compliance purposes.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Withdraw consent where processing is based on consent
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.